Refund Policy

1. Non-working proxies are replaced or refunded

If the proxy stops working during the usage period, notify us via support ticket. We'll replace it with the same product and country IP.

If you cannot replace within the period, we will refund the remaining days to your balance.

2. Failed orders are automatically fully refunded

Orders where proxies aren't delivered post-payment are automatically refunded in full to your balance.

3. Top-Up Bonus Criteria

• The bonus is added to the bonus balance based on the recharge amount range when the recharge is confirmed.
• Bonus balance can be used for product purchases.
• The bonus amount is managed along with the recharge amount in the balance, and if a refund occurs, it is returned to the balance.

4. Non-Refundable Cases

• Orders with expired usage periods
• If the delivered proxy is working but you've simply changed your mind
• Orders suspended for violating the Terms of Service

5. Refunds are credited to your balance

All refunds are processed into your SMMProxy balance for immediate use in the next order. Balances cannot be withdrawn to crypto wallets.

6. Request Methods

More details in Terms of Service and FAQ pages.

1. Log in to dashboard
2. Open a support ticket and include the order code and issue details.
3. Once confirmed, the replaced proxy will appear on the dashboard or the refund amount will be added to your balance.